CCIS Updates

Biological Sciences IT support in the CCIS (Centennial Center for Interdisciplinary Studies)

The design, operation and support of IT services in CCIS is a cooperative effort between  Departments of Biological Sciences, Chemistry, Physics, EAS, the Faculty of Sciences Office and AICT and thus the delivery of IT services is provided jointly by these several groups in CCIS.


General Support:

  • The Department of Biological Sciences IT staff are responsible for supplying IT services to all Biological Science users requesting Desktop and/or Network support in the CCIS building.
  • The IT staff from other departments and the Dean of Science office are responsible for supporting their individual areas.
  • The configuration of the security and access control on the wired network in CCIS is a joint effort between departments, the Faculty of Science office and AICT.
  • AICT is responsible for all infrastructure hardware that supports the network in the CCIS building.

Computing Access:

  • All users/devices will have unrestricted access to network services and resources that are either publicly available on campus or the Internet or have been made available specifically to the device/user.
  • The access to wireless (WIFI) will be only through the use of UWS (University Wireless Service).
  • Dynamic computer addressing (DHCP) will be available through AICT services. Static  computer addressing will be available if required.
  • We will start registering computer and phone ports on the 1st of April. All ports are required to be registered before they become active.


Network Device Restrictions in CCIS :

  • All use of personal WiFi (wireless) routers are banned in the CCIS building.  If you are currently using a WiFi  Time Capsule for backup then you will be required turn off the wireless capabilities once in the new CCIS building.
  • Network devices supplying the following services:
    1. DNS Services
    2. DHCP services
    3. FTP services
    4. Router services
    5. Telnet services
    6. HTTP Services
  • All production servers (web, ftp, database servers etc.) are required to be located in the CCIS server room. 
  • If you plan to move a production server out of your Biosciences lab space it will need to be located in the CCIS server room and rack mountable (no desktops). 
  • For convenience you will have the option of leaving any servers you own in the Biological Sciences Server room.
  • There will be consideration made to house test servers in your CCIS lab or office but test servers will not be accessible from outside the CCIS building.
  • NAS (Network Attached Storage) units can be housed in your personal CCIS lab space, although it is highly recommend you use the CCIS server room to house your NAS  and have the Biosciences IT staff to manage it.

Desktop Support or Report Network Problems:

  • Biological Science users are to contact Biological Science's IT support through the normal access methods (email or phone for now).  Biological Science Support hours are M-F 09:00-5:00.
    • Biological Sciences  IT Staff to contact are:
    1. Cary Wells 492 5748  cary.wells@ualberta.ca
    2. Kofi Garbrah 492 0846 kofi.garbrah@ualberta.ca
    3. Lorne LeClair 492 4161 Cell 887 1508 lorne.leclair@ualberta.ca
    4. Arrangement are made to hire an Computing Science IIP student to assist with desktop support in the CCIS building starting May 1 2011.  

Networking Hardware not supplied:

Accessing network resources in the BioScience Building:

Biological Science users in CCIS will continue to have full access to all network resources located in the Biological Sciences Building.

  • GIS License server (you will be able to run ArcGIS)
  • All department databases and storeroom on line orders.
  • Instructional computing lab’s (B-118 and B-108)  courses folder.
  • Your personal and lab space on the Biological Science’s LEWIS file server and all your files.
  • Any research servers located in the Biological Sciences server room.


To report CCIS building deficiencies please email:

ccis.deficiences@ualberta.ca


Other Information To Review:

●             The Information and Protection of Privacy Policy (UAPPOL)

●             The Information Technology Security Policy (UAPPOL)

●             Bandwidth Procedures and Limits (AICT)

●             Code of Student Behaviour (GFC Policy Manual)

●             Conditions for Use of Campus Computing ID (CCID) Authentication (AICT)

●             Ethical Conduct and Safe Disclosure Policy

●             Freedom of Information and Privacy Protection Act (FOIPP)



Note Incident Technical Escalation:

If the resolution of a client incident  requires technical resources outside the scope of the Biological Sciences IT group or if the solution involves a broader group of clients in the CCIS building your request will be escalate to:

Robert Lucas

Faculty of Science office

Phone: 780-492-2275

Email: robert.lucas@ualberta.ca